Question 1

How long will it take to receive my order within the UAE?

Accepted Answer

DUBAI & SHARJAH ResidentsStandard Shipping Fees: Parfums Najmi proudly offers complimentary standard shipping on all orders to the United Arab Emirates. You will receive your order within 24-hour, depending on the day the order is made*Same-Day Shipping Fees : If you wish to receive your order on the same day a fee of AED 30 apply. Enjoy complimentary Same-Day Delivery on orders above AED 360.Please note this applies only to residents of Dubai and Sharjah and the order should be placed before 12PM. Other Emirates ResidentsStandard Shipping Fees: Parfums Najmi proudly offers complimentary standard shipping on all orders to the United Arab Emirates. You will receive your order within 48-hour maximum, depending on the day the order is made*

Question 2

How long will it take to receive my order in the other GCC countries?

Accepted Answer

Standard Shipping Fees: Enjoy complimentary Standard Delivery on orders above AED 590. For orders below this price, a shipping fee of AED 30 will apply for Standard Shipping.Delivery Time: Customers can expect delivery within 4 working days, depending on their location.

Question 3

Do you ship internationally?

Accepted Answer

While our primary market is within UAE and the GCC, we are pleased to serve customers around the globe. Please see below the list of international countries we deliver to.Shipping Fees: Enjoy complimentary Standard Delivery on orders above AED 590. For orders below this price, a shipping fee of AED 60 will apply for Standard Shipping.Delivery Time: Delivery times for international orders will vary based on destination and carrier schedules. Customers can expect delivery within 7 to 10 business days, depending on their location.International country list: Belgium, Canada, Switzerland, Germany, Spain, France, United Kingdom, Italy, Netherlands, United States, Pakistan, Australia, Austria, Cyprus, Czechia, Denmark, Finland, Hong Kong SAR, India, Ireland, Japan, Jordan, Malaysia, Monaco, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Sweden, Turkey, Senegal. If your country is not listed above, please contact us.Customs and VAT: Parfums Najmi customers are responsible for any local VAT, duties, or customs fees that may be imposed upon the delivery of their order. While we strive to estimate these costs at the time of purchase, actual fees are determined by your local customs agency and may vary. Parfums Najmi is not liable for these additional charges; payment of these is the responsibility of the purchaser upon delivery.

Question 4

I never got my order, what to do?

Accepted Answer

Please make sure you tracked your order, or contact us via our contact page.

Question 5

What is your return policy?

Accepted Answer

Please check our return/refund/exchange policy here.

Question 6

Can I exchange an item?

Accepted Answer

If the perfume doesn't meet your expectations, you can return it in its original packaging (unopened) for a full refund or exchange. That's why we include a sample of the ordered perfume, allowing you to try it on your skin with the sample first, and if you don't like it, you can simply return the unopened product. We also include samples of our other fragrances, so if you prefer one of them, you can request an exchange instead of a simple refund.Please check our return/refund/exchange policy here.

Question 7

Is it possible to return an opened product?

Accepted Answer

Unfortunately, we only accept returns for products that are still in their original packaging. That's why we include a sample of the ordered perfume in your package so you can test it without opening the perfume packaging.

Question 8

What payment options are available?

Accepted Answer

- We gladly accept payments via Credit/Debit Cards from Visa, Mastercard, or American Express, as well as Apple Pay and Google Pay, for all customers.- Cash on Delivery is available exclusively in GCC countries.- Interest-free split payment options are offered with Tabby and Tamara for customers in GCC countries only.

Question 9

What sets Najmi perfumes apart from other brands?

Accepted Answer

Najmi perfumes stand out for their exceptional quality, the use of the highest-grade natural oils from France, and the expertise of our master perfumers in the Emirates, creating truly authentic Oriental fragrances.

Question 10

Do the perfumes contain harmful chemicals?

Accepted Answer

No, our perfumes are free from artificial colorants and harmful chemicals. We are committed to providing products that are safe for your skin and health, and we are following IFRA standards.

Question 11

Where do your ingredients come from?

Accepted Answer

We use the highest-quality ingredients, and all our essential oils are coming from Grasse in France, the birthplace of French perfumery and the worldwide capital of perfume.

Question 12

For how long does the fragrance last?

Accepted Answer

Our perfumes are long lasting and will accompany you in your daily life for an estimated duration of 8 to 10 hours. But our clients often mentioned that the scents stay with them the entire day. It's partially due to our long maceration process.

Question 13

What is the oil concentration in your perfumes?

Accepted Answer

Our perfumes have an oil concentration ranging from 20 to 25%, ensuring optimal longevity and giving our creations the mention "Eau de Parfum"

Frequently Asked Questions

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